Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

Dilip Kumar Rajabhau Vaikunth Cloth Merchant (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we may collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you use our website, we may collect:

• Name, email address, phone number, and WhatsApp number
• Billing and shipping address
• Account and login information
• Order and purchase details
• Payment-related information required to process transactions
• Product preferences and enquiry details
• Information provided when contacting our customer support or management team
• Device, browser, IP address, and website usage information
• Cookies and similar technologies used to operate and improve the website

We do not require or intentionally collect sensitive personal information unless it is necessary for a specific service and provided lawfully.

How We Use Your Information

We may use your information to:

• Create and manage your account
• Process and fulfil orders
• Arrange payment and delivery
• Process returns, refunds, exchanges, and cancellations
• Communicate order confirmations, shipping updates, and other service-related information
• Respond to enquiries and provide customer support
• Handle wholesale, bulk-order, export, and custom-sourcing enquiries
• Improve our website, products, services, and customer experience
• Detect and prevent fraudulent, unauthorised, or potentially harmful activity
• Send promotional communications where permitted and where you have provided the appropriate consent or preference

You may opt out of promotional communications at any time, subject to applicable law.

Payment Security

Payments made through our website may be processed through third-party payment service providers. We do not intend to store complete payment card details on our own servers. Payment information may be handled by the relevant payment service provider according to its own privacy and security practices.

Cookies and Website Technologies

Our website may use cookies and similar technologies to keep the website functioning properly, remember relevant preferences, understand website usage, improve website performance and user experience, and support analytics. You may control or disable cookies through your browser settings.

Data Sharing

We do not sell or rent your personal information. Information may only be shared with trusted third parties that assist us in operating the website and fulfilling your requests, such as payment service providers, courier and logistics partners, website hosting, analytics, and legal advisers where necessary.

Data Protection

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. However, while we take reasonable precautions, no internet transmission can be guaranteed completely secure.

Your Choices

Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, or other privacy rights. You may also choose not to receive promotional communications from us.

Contact Us